Customer Engagement

Capture, Predict and act on multiple touchpoints to optimize the Customer Engagement and Experience through our AI powered Customer Engagement Solution

  1. Drive Customer Experience at every point along the customer journey. Capture and analyze signals, predict behavior, and create experiences that keep customers engaged.
  2. Build relationships with your customers. Understand performance across every interaction of the customer journey to create long-term loyalty.
  3. Create a culture of empowerment, innovation and creativity within the organization employees. Listen, act, and transform employee productivity and satisfaction that result in productivity and brand strength.
  4. Develop products and services customers love. Get usage insight, collect in-product feedback, and test concepts to build products that meet and exceed customer needs.
Contact us

Solution Description

UNOSOL Ai powered Customer Engagement solution apply Ai and machine learning to uncover patterns and trends, analyze journeys and predict customer behavior on the data and suggest actions to improve experiences and maximize business impact.

Solution Highlights:

  1. Capture triggers at all touchpoint along any customer journey, combining experience data and operational data.
  2. Engage with customers on all channel including web portals, email surveys, web intercepts, mobile in-app feedback, SMS and messaging channels, social feedback and reviews, IVR systems, call and chat transcripts, and through connected IoT devices.
  3. Create a rich experience profile for every customer to gain a 360° view of their experiences across touchpoints, channels and journeys over time.
  4. Gain deeper insights into each customer engagement, model attrition risk, predict behavior and identify opportunities for improvement.
  5. Capture feedback from key stakeholders across every touchpoint (sales, onboarding, service, delivery and more) along the B2B customer journey.
  6. Continuously monitor B2B clients for issues and performance.
  7. Identify problems and opportunities in real-time and take proactive action to safeguard accounts at risk of losing and increase revenue on healthy accounts.

Social Links