UNOSOL virtual assistant team is a mixture of new talent and experienced hands. The members of the team work as an extension of your in-house staff to provide you with effective e-Commerce operations support. As your own employees, they work extensively with you and take care of every aspect of the operations management of online shop.

Our comprehensive set of e-Commerce Back Office support related tasks include:

1. Answering customer inquiries related with shipping and delivery
2. Sending inbound/outbound emails
3. Conducting customer surveys for enhanced customer satisfaction
4. Providing Digital Intelligence and analytics on the online performance
5. Inventory operations support
6. Order processing, order entry and order tracking
7. Accounting and Financial transaction support
8. Customer Support Services including email, phone and chat support
9. Responding customer queries on your store's return policy
10. Handling product queries and offering support to customers